Team Leader

About this role

What we offer you:

• A hands-on leadership position in a unique, rewarding, and low-risk transitional accommodation environment.
• Competitive Annual Salary + Super + Overtime + Free Onsite Parking.
• A meal is provided daily, made by our on-site chef. 
• An opportunity to develop your stakeholder management skills - you will be working onsite, steps away from our key clients.

About the role and team:

G4S provide front-of-house security services at Maribyrnong Community Residential Facility, which is an adaptable model of transitional accommodation for men recently released from custody that would otherwise be homeless. This allows them a safe place to live and reintegrate into our communities. 

We are seeking an experienced Team Leader to join our 15-person team, which includes our Centre Manager, 4 Team Leaders, and 11 Residential Security Officers (RSOs). We are seeking a role model who can foster a productive and collaborative workplace culture and who can demonstrate care and empathy to our team and the residents of the facility. 

Duties of the role include:

• Oversee and observe Residential Security Officers (RSOs) daily duties and rotation through various posts, including reception, gatehouse access control, community walks, and control room duties.
• Manage RSO performance and behaviour, including helping set personal goals and providing developmental feedback as required.
• Manage staff rosters, including managing personal leave, annual leave, and shift swaps.
• Complete timely, accurate and detailed incident reports, while managing each incident end-to-end in accordance with G4S operating instructions.
• Emergency management, including being a Chief Fire Warden, being a Chief Controller in our onsite control room, and contacting the emergency services when necessary.

About the roster:

This position is 24/7 and includes a mix of weekdays, nights, and weekends.

You will be working an 84-hour fortnight. 

Shifts are of 12 hours' duration and are 6 AM - 6 PM or 6 PM - 6 AM. 

What we're looking for:

• Demonstrated staff management and positive interpersonal skills.
• Excellent written and verbal communication skills.
• Computer-literate and able to produce Word documents and Excel workbooks.
• Empathetic and understanding of the duty of care to G4S employees, clients, and other stakeholders.
• Previous experience in roster management.

Desirable criteria:

• Experience in managing people within residential facilities, correctional settings, and large community groups.
• Previous experience in a correctional or justice environment.
• Experience in corrections, justice, the police force, the courts, or the defence force.

The recruitment process:

G4S runs a staged recruitment process that includes:

• Applying online with a CV.
• A phone call with our Talent Advisor, Mel, to learn more about the role.
• Attending an on-site interview to meet the team and see the work environment.
• Background checks, including a national police check and reference check.

About G4S Australia and New Zealand

G4S, An Allied Universal® Company, is a world-leading security and facility services company that delivers tailored, integrated solutions. With a global workforce of approximately 800,000 employees across 100 countries and nearly 2,000 employees throughout Australia and New Zealand, we combine local knowledge with global best practices to safeguard assets, people and communities. We are a preferred partner for complex and high-risk environments, allowing our government, law enforcement and industry clients to focus on their core business. People are the heart of everything we do. From safeguarding critical infrastructure in mining, health, finance, and data centres to delivering essential justice services—including prisons, courts, prisoner escort and transport, electronic monitoring, and mobile speed cameras—our mission is to keep our communities and the people in our care safe.

For more information about G4S Australia and New Zealand, please visit www.g4s.com.au.