Control Room Operator

About this role

An exciting opportunity has opened up for a Control Room Operator to join our dedicated team in Ingleburn. If you thrive in a fast-paced environment and are looking for a roster that actually gives you time back, keep reading to see how you can make an impact with G4S.

Why You'll Love Working With G4S
We don't just offer a job; we offer a lifestyle that gives you your time back.

• The "Work-Life Balance" Roster: Forget the 9-to-5 grind. Our 12-hour rotating roster (2–3 shifts on, 2–3 shifts off) means more consecutive days to yourself.
• Generous Leave: Recharge with 5 weeks of annual leave per year.
• A Tight-Knit Crew: Work in a supportive, collaborative environment with a dedicated team of 10 Operators and 3 Supervisors.
• Stability & Purpose: Be part of the essential Mobile Speed Camera Program, ensuring the safety of our community.

About the Role
As a Control Room Operator, you are the heartbeat of our field operations. Based in our Ingleburn control room, you are the primary point of contact for our Mobile Speed Camera Operators. This is a dynamic role that blends high-level communication with essential administration.

Your day-to-day will involve:

• Operational Support: Acts as the lifeline for field staff—checking them in/out of shifts and providing support during technical hitches or public interactions.
• Safety & Wellbeing: Monitoring the welfare of our team members while they are on the road.
• Data Management: Maintaining accuracy by documenting shift logs and operational data into our systems.
• High-Volume Engagement: Managing anywhere from 50 to 100 calls per day, ensuring every interaction is handled professionally.

The Roster Breakdown
We operate 24/7 to keep NSW safe. Your schedule will typically look like this:

• 12-hour shifts (Day and Night rotations).
• 2 weeks of Days / 2 weeks of Nights.
• Pattern: 2–3 shifts on, followed by 2–3 days off. Imagine having 3 days off in the middle of the week!

What You Bring to the Team
We are looking for calm, tech-savvy communicators who thrive in a structured environment.

• Experience: A background in call centres, control rooms, or high-pressure customer service.
• Flexibility: You are ready and willing to work a 24/7 rotating schedule.
• Communication: A professional phone manner and the ability to de-escalate situations when necessary.
• Tech Literacy: Comfortable with MS Office (especially spreadsheets) and quick to learn new proprietary systems.

Our Recruitment Journey
We want to ensure we are a great fit for each other. Our process is transparent and straightforward:

• Online Application: Send us your CV.
• The "Meet & Greet" Call: A 10-minute chat with our Talent Team to discuss the role.
• On-Site Interview: Visit our Ingleburn office to meet the team and see the NOC in action.
• Compliance: Standard background checks, including a National Police Check.

About G4S Australia and New Zealand

G4S, An Allied Universal® Company, is a world-leading security and facility services company that delivers tailored, integrated solutions. With a global workforce of approximately 800,000 employees across 100 countries and nearly 2,000 employees throughout Australia and New Zealand, we combine local knowledge with global best practices to safeguard assets, people and communities. We are a preferred partner for complex and high-risk environments, allowing our government, law enforcement and industry clients to focus on their core business. People are the heart of everything we do. From safeguarding critical infrastructure in mining, health, finance, and data centres to delivering essential justice services—including prisons, courts, prisoner escort and transport, electronic monitoring, and mobile speed cameras—our mission is to keep our communities and the people in our care safe.

For more information about G4S Australia and New Zealand, please visit www.g4s.com.au.