Operations Supervisor - District Court Building

About this role

If you thrive in a challenging, fast-paced, multidisciplinary environment and possess the specialised expertise to excel, we invite you to join our leadership team. You will be responsible for driving operational excellence by leveraging your focused expertise to coach the team on best practices.  As an Operations Supervisor, you will be expected to drive strategic change, significantly enhance performance and continually refine our core processes.

WHAT G4S CAN OFFER

• Career development - Opportunities to develop and grow within the G4S team.

• A competitive salary package - Up to $105,000 + annual on-call allowance p.a. + 12% Super.

• Work-life balance with no weekends, Monday to Friday work during 6 am - 8 pm or as required.

• Training: Ongoing professional development and training opportunities.

• Meaningful Work: The opportunity to lead a team that directly contributes to community safety and supports a rehabilitative culture.

ABOUT THE ROLE AND THE TEAM

G4S is driving an organisational restructure within our Courts Security & Custodial Services operations at the District and Magistrates Court in Perth. We are transitioning to enhance operational efficiency and accelerate staff development.

We are seeking dynamic, experienced and specialist leaders to join our team as one of three Operations Supervisors. You will play a key role in developing and implementing this operational model within a multidisciplinary team, fostering a culture of continuous improvement and making direct contributions to community safety.

You will support a small team of Senior Officers across your designated Operational Stream, working closely with a team of Operations Supervisors to deliver services. You are key to fostering a workplace culture focused on service improvement, embracing automation/technology and leading strong, high-performing court security and custody officers that directly contribute to community safety. 

As an Operations Supervisor, you will be responsible for a portfolio aligned to your strengths:

• Court Operations Management: Oversee all court-related activities at the District Court Building (DCB) and Central Law Court (CLC) and direct and manage all security activities across both DCB and CLC locations.

• Custody Operations Management: Manage all custodial-related activities within the CLC and DCB custody environments and oversee all people in custody movements, court-related duties and hospital escorts.

• Internal Operations Management: Lead and manage all internal reporting procedures, conduct investigations against operational performance metrics, implement corrective actions and actively focus on improving reporting to minimise abatements. You will support and mentor Probationary Officers to successfully bridge the gap between training and on-the-floor application.

All Operations Supervisors are required to undertake the following as part of daily operations:

• Workplace Management: Manage all rostering and scheduling using the UKG system, and undertake performance development of staff.

• Policy + Procedural Management: Develop, implement and enforce robust risk management systems and procedures.

• Liaising with Internal and External Stakeholders: Develop and maintain strong, collaborative relationships with all key stakeholders to foster effective inter-agency working, particularly with WA Police and the Department of Justice (DOJ).

WHAT WE'RE LOOKING FOR (Desirable, but not essential)

• Supervisory experience in a correctional, custody, or high-level security setting.

• Relevant Court experience and/or experience managing secure industries, along with knowledge of relevant legislation such as the Court Security and Custodial Services Act 1999.

• Relevant experience with internal governance, relating to risk management.  

Professional Skills:

• Reporting: Ability to write comprehensive reports and correspondence, coupled with advanced computer literacy.

• Supervisory: Demonstrated management, self-management and team-building skills.

• Problem-Solving: Ability to identify trends in data and draw logical conclusions.

• Adaptability: Agility to adapt quickly to changing operational demands and unexpected situations.

Experience with UKG (or similar systems) for rostering and workforce planning is advantageous, but not essential.

If you thrive in a challenging, fast-paced environment and possess the specialised expertise to excel, we invite you to apply.

THE RECRUITMENT PROCESS 

1. Submit your application, ensuring you include your most recent resume. Your application will then be screened by our Talent Acquisition Team

2. Shortlisted candidates will be contacted to discuss their application in more detail via telephone

3. Selected candidates will be invited to attend an on-site interview with our Operations and Management team at the District Court Building

4. Candidates must complete pre-employment background checks, including a national police check and Employment references, as well as complete an application and receive successful approvals to obtain a High Security Permit.

About G4S Australia and New Zealand

G4S, An Allied Universal® Company is a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions. With a workforce of approximately 800,000 employees worldwide and over 2,000 across Australia and New Zealand, we leverage global best practices to help deliver our promise locally: keeping people safe so our communities can thrive. We partner with Government, industries and law enforcement agencies to deliver Integrated Security and Justice Services across a diverse range of portfolios, including Port Phillip Prison, Mount Gambier Prison, Prisoner Transport Operations, Court Security, Custody Centres, Corporate Security, Mobile Speed Cameras, our Support Offices, and more.

For more information about G4S Australia and New Zealand, please visit g4s.com.au. To explore a career with G4S, please visit g4s.com/careers-anz. To hear directly from our staff about why they enjoy working at G4S, visit g4s.com/careers-anz/life-at-g4s.