Control Room Operator - MSC

About this role

What G4S can offer you

• A great roster: 12-hour shifts on a 24/7 roster, with 2-3 shifts on followed by 2-3 shifts off 
• Work in a supportive team: we've got 10 NOC Operators & 3 NOC Supervisors
• Lots of time off: 5 weeks of annual leave provided
• Job purpose: Play an active role in road safety across NSW

About the role and team

The Mobile Speed Camera Program is recruiting a Network Operations Centre Operator (Control Room Operator) to join our team of 10 Operators and 3 Supervisors in Ingleburn, reporting to our Operations Manager (Alex). 

This position is primarily phone-based supporting our Mobile Speed Camera Operators sessions and wellbeing: you'll contact them when they start or end shifts, encounter technical difficulties, or face any issues with members of the public. In addition to the phone duties, you'll also handle administrative tasks such as documenting shift information in spreadsheets. The volume of calls can vary greatly, ranging from 50 to 100 calls to our Operations Centre per day. 

About the roster

The roster is a bit different to your typical 9-5, meaning more days off! You'll work 12-hour shifts on a 24/7 rotating roster,  including days, nights and weekends. This is typically 2-3 shifts on followed by 2-3 shifts off, doing 2 weeks of days then then 2 weeks of nights. 

What we're looking for

• Experience in a call centre or working in a similar environment
• Able to work across a 24 x 7 schedule
• Strong communication skills and a professional phone manner
• Computer-literate, and open to learning new systems

The recruitment process

G4S runs a staged recruitment process that includes:

• Applying online with a CV
• Shortlisted applicants will have a quick 10-minute phone call with our Talent Advisor, Melanie - to learn more about the role
• A face-to-face interview in Ingleburn - to meet the team and experience the work environment
• Background checks, including a National Police Check.

About G4S Australia and New Zealand

G4S, An Allied Universal® Company is a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions. With a workforce of approximately 800,000 employees worldwide and over 2,000 across Australia and New Zealand, we leverage global best practices to help deliver our promise locally: keeping people safe so our communities can thrive. We partner with Government, industries and law enforcement agencies to deliver Integrated Security and Justice Services across a diverse range of portfolios, including Port Phillip Prison, Mount Gambier Prison, Prisoner Transport Operations, Court Security, Custody Centres, Corporate Security, Mobile Speed Cameras, our Support Offices, and more.

For more information about G4S Australia and New Zealand, please visit g4s.com.au. To explore a career with G4S, please visit g4s.com/careers-anz. To hear directly from our staff about why they enjoy working at G4S, visit g4s.com/careers-anz/life-at-g4s.