Compliance Coordinator - Custody & Transport (Darwin)

About this role

WHAT G4S CAN OFFER

• Pivotal role driving compliance, safety and quality across critical Justice Services.
• Build a highly skilled, compliant workforce, working closely with Senior Stakeholders
• Monday to Friday position, based locally in Darwin
• Uncapped $500 bonuses if you refer someone that joins G4S.

 ABOUT THE ROLE AND THE TEAM

As the Compliance Coordinator, you will be the key to ensuring our Justice Services operations in the Northern Territory run smoothly and with the highest level of quality. This role is a perfect fit for a proactive compliance professional who excels at managing quality assurance, audits, and procedural activities. 

In this role you'll work closely with the Manager - Justice Services (Justine) in driving and monitoring adherence to all contractual obligations, relevant legislation, and G4S policies. You will use your expertise to identify opportunities for continuous improvement and will actively work with operational teams and diverse stakeholders to enhance safety and ensure consistent, high-quality service delivery of our growing team of Officers and Supervisors.

A crucial component of this role is using data-driven insights from your compliance work to influence training programs. You will assist with coordinating comprehensive training plans to ensure that G4s is a workforce who are competent and compliant with their roles and responsibilities. Please note that this role will not deliver training to operational staff, and this will be delivered by our expert team of trainers. 

Key Responsibilities:

• Drive and monitor compliance against Service Levels (SLAs), Key Performance Indicators (KPIs), and G4S policies and procedures, including the Quality Management System (ISO9001).
• Plan and conduct regular quality assurance and process audits to identify areas of non-conformance and opportunities for improvement.
• Manage the contract's risk register and non-conformance database, tracking issues and corrective actions.
• Maintain and update site operational instructions and procedures in consultation with key stakeholders.
• Prepare regular, accurate reports on contractual performance, compliance status, and training metrics for the leadership team.
• Coordinate staff training programs and ensure all mandatory refreshers are completed and training gaps are addressed.

WHAT WE'RE LOOKING FOR

We're seeking a compliance professional with proven experience in quality assurance, compliance, or a similar administrative role, preferably within a high-volume operational, custodial, law enforcement, or security environment.

You should have:

• Demonstrated experience in managing audits, risk registers, and monitoring contract compliance.
• Experience in training coordination or exposure to managing training compliance for a workforce is essential.
• High accuracy in written reporting, data entry, and compliance auditing, with proficiency in Microsoft Excel or Google Sheets.
• A strong ability to identify data trends, conduct root cause analysis, and effectively improve areas based on your findings.
• Knowledge of relevant legislation and an understanding of court practices and operational requirements within a justice or custodial environment is highly desirable.
• A Certificate IV in Training and Assessment (TAE) or an equivalent qualification is highly desirable.

ABOUT G4S AUSTRALIA AND NEW ZEALAND

G4S, An Allied Universal® Company is a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions. With a workforce of approximately 800,000 employees worldwide and over 2,000 across Australia and New Zealand, we leverage global best practices to help deliver our promise locally: keeping people safe so our communities can thrive. We partner with Government, industries and law enforcement agencies to deliver Integrated Security and Justice Services across a diverse range of portfolios, including Port Phillip Prison, Mount Gambier Prison, Prisoner Transport Operations, Court Security, Custody Centres, Corporate Security, Mobile Speed Cameras, our Support Offices, and more.

For more information about G4S Australia and New Zealand, please visit g4s.com.au. To explore a career with G4S, please visit g4s.com/careers-anz. To hear directly from our staff about why they enjoy working at G4S, visit g4s.com/careers-anz/life-at-g4s.