Security Operations Centre Operator - Full time | VIC - Melbourne CBD and Inner Suburbs

Job Description

What we can offer you

• Competitive Rates | $27.41 (weekdays) $33.35 (nights) $41.12 (Sat) $54.81 (Sun) + Super
• 24/7 fixed rotating roster | 365 days a year (including public holidays)
• Variable shift pattern working 2, 3, 4 or 5 days per week which changes depending on hours worked per shift
• A varied and interesting call centre based Physical Security Operations Centre role, engaging with our banking client's staff of all levels

About the role

This fast-paced Security Operations Centre Operator role sits within a large team within the Melbourne CBD, within a state-of-the art monitoring centre in a modern corporate office with fantastic views over the city, and a large desk for you to work from. In this position you will provide control room monitoring and call centre duties to assist with our corporate client's security needs, ensuring that you are adhering to our client's KPIs. Communication skills are essential in the role, as most of your day will be spent on the phone as part of the security helpdesk function, speaking to our client's staff, with individuals at all levels of their organisation. Duties in the role will include:

• Assisting with the telephone call centre helpdesk function for our corporate client's internal security phone lines and emergency line, speaking to staff at all levels of the organisation. 
• Answering calls from NAB employees requiring assistance with situations that need to be responded to very quickly. 
• Remote incident response and coordination, for instance, liaising with internal and external staff regarding security matters, including emergency calls to triple zero and police. 
• Monitoring ATM points and after hour alarms for the branches. 
• Monitor the general security email enquiries and assist with requests.
• Security service bookings and dispatch of guards, roving patrol teams, and technicians, as well as coordinating with our client's contractors.
• Completing accurate and detailed incident reports in our client's database.
• CCTV and alarm monitoring, as well as use of building management systems.
• Use of standard computer systems such as the Microsoft Suite, including Outlook and Microsoft Word. 

A few requirements

• Victorian Security Licence
• Certificate II or III in Security Operations
• Experience dealing with a high volume of inbound calls, of different levels of urgency
• Experience in a control room or monitoring centre environment, managing multiple sites and alarms 

The process

• Shortlisted applicants will receive a phone call with one of our recruiters
• The next step is to attend an onsite interview and site tour with our Operations Manager
• If successful after the interview, you will need to complete and pass a pre-employment medical assessment, a national police check, and reference checks.
• Upon passing, you'll receive an employment contract plus a final set of Onboarding Forms to complete

About G4S Australia and New Zealand

G4S, An Allied Universal® Company is a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions. With a workforce of approximately 800,000 employees worldwide and over 2,000 across Australia and New Zealand, we leverage global best practices to help deliver our promise locally: keeping people safe so our communities can thrive. We partner with Government, industries and law enforcement agencies to deliver Integrated Security and Justice Services across a diverse range of portfolios, including Port Phillip Prison, Mount Gambier Prison, Prisoner Transport Operations, Court Security, Custody Centres, Corporate Security, Mobile Speed Cameras, our Support Offices, and more.

For more information about G4S Australia and New Zealand, please visit g4s.com.au. To explore a career with G4S, please visit careers.au.g4s.com.