MCRF - Residential Support Officer

Discover a career as a Residential Support Officer and help run the front of house operations for a crucial transitional residential facility.

'Clone'

This supported residential facility provides short-term accommodation for men exiting the prison system who would otherwise be homeless. Placement at the facility is temporary and supports residents post-release or post-parole as they reintegrate back into the community. The facility includes single-room accommodation, shared communal facilities, living areas, kitchen, administrative offices and outdoor areas, and currently accommodates up to 42 people.

Established in 2020 in partnership with Corrections Victoria (CV), Jesuit Social Services (JSS) and G4S provide onsite services. CV in partnership with Jesuit Social Services provides an environment that is physically and psychologically safe and encourages residents to make prosocial decisions. Onsite case managers assist residents with securing long-term housing and employment, and a nurse supports residents to access physical and mental health services.

G4S provides 24/7 Security to promote safety for people who live at the facility. G4S offers a friendly face and light conversation for people on their exit from the facility or their return. Our security team comprises a Centre Manager, an Administration Manager, five Team Leaders and 18 Residential Support Officers who work together to ensure residents have safe, stable and secure accommodation. This safe, stable and secure accommodation can reduce the risks that can lead to residents reoffending and returning to custody.

The role of a Residential Support Officer

Residential Support Officers’ duties are varied and involve 2-hour posts with different responsibilities. They meet and greet staff and residents, check bags, check residents and visitors in and out of the facility, operate the gatehouse and sallyport, check deliveries and packages, distribute security equipment such as radios and duress alarms, and perform control room monitoring of cameras and fire alarms.

They also do community walks around the site’s perimeter and through each residential area to greet and assist residents, check amenities are working, provide administration and procurement support, and induct and discharge residents.

Remuneration

Weekday Shift: $XX per hour
Night Shift: $XX per hour
Saturday: $XX per hour
Sunday: $XX per hour

Roster

Staff undertake 12-hour shifts on a 24/7 rotating roster.

The recruitment process

Applying online with a CV
Completing an online assessment
An in-person 30-minute interview
If successful after the interview, the G4S Talent team will email you a series of items to complete including: ID and security qualifications form, national police and reference checks form, and a medical assessment.

What to expect on the first day

On your first day, you will meet the other recruits and the Centre Manager, who will guide and support you through your induction period. You’ll complete a site and safety induction, spend some time familiarising yourself with the online system and shadow each post at the facility to understand what’s involved.

What training is provided?

Your induction includes four days of our paid, purpose-built training program. To equip you with the skills and knowledge to excel, it includes a mix of online learning, on-the-job training and shadowing. There are plenty of opportunities for you to ask questions and get hands-on experience to ensure you feel confident and capable in your role after you complete your initial training. You’ll learn the role and remit of each post around the facility and have plenty of opportunity to ask questions and learn from mentors and more experienced staff.

Benefits of the role

24/7 Rotating Roster with 12-hour shifts, with generous shift penalties
Free parking onsite
Free cooked meal each shift with onsite catering and snacks

Eligibility criteria

Professional with a high level of presentation, communication, and customer service
Ability to follow processes and procedures
Cert II or Cert III in Security Operations & Victorian security license
First Aid and CPR Qualifications, or willing to get this prior to employment

Frequently asked questions

Question: Are there any Correctional or Case Management duties required?
Answer: No, this role is primarily a security position, and no case management or correctional duties are required. Jesuit Social Services provide this support to residents. G4S provides front-of-house security, control room monitoring, visitor management and access control, and patrols.

Question: What sort of residents stay at the facility?
Answer: All residents are risk-assessed based on their offending history and behaviour prior to being accommodated. The facility does not house anyone convicted of a sexual offence or assessed as posing a significant risk to staff, other residents and the wider community. Residents must agree to a Code of Conduct and are required to engage with support services while living at the facility. A curfew for residents is in effect from 9pm to 6am.
G4S provides 24/7 Security on-site and any resident unable to satisfy the rules expected of them in the Code of Conduct cannot stay at the facility. On average, residents stay at the facility for 3-4 months.

Register your Interest

*First Name

*Last Name

*Email

*Mobile Number

*Country

*Postcode

*Security Licence

Register your interest and join our talent community. We'll keep you updated on exciting opportunities at G4S, share insights into what's happening within the company, and reach out directly when a role becomes available.

About G4S Operating Portfolios

G4S operates two distinct operating portfolios, Justice Services and Integrated Security Services.

Our Integrated Security Services support major government, industry and corporate clients. In every contract, we tailor security solutions for individual operating environments to protect critical assets, infrastructure, services and people. These staff work in various settings, from government, education and health, to retail, telecommunications, resources and energy, as Court Security Officers, Concierge/Corporate Security, Maritime Security Officers, Control Room and Speed Camera Operators.

By managing risk, we help governments, business, judiciary and community services operate with peace of mind and efficiency. Clients include State Government Departments, Courts and Tribunals, Youth Justice Centres, Police, and banks and energy companies, in Victoria, New South Wales and Western Australia.

Our Justice Services support the Australian justice system by helping government and law enforcement agencies to mitigate the impact of crime on resources, infrastructure and the economy. These staff work in correctional facilities, courts, police custody, electronic monitoring, prisoner transport, and offender rehabilitation, as Correctional Officers, Prisoner Transport Officers, Nurses, Clinicians, Support Officers and Custody Officers.

By managing people in prison and delivering safety, security and respect for people in custody, including transporting and escorting offenders, G4S keeps communities safe and reduces re-offending. Clients include State Government Departments for Justice and Community Safety, Corrections, Police, Social Services and Forensic Health, in Victoria, South Australia, New South Wales and Western Australia.

Equal Employment Opportunity Employer

G4S celebrates and supports diversity and is proud to be an Equal Opportunity workplace. Our culture is one of inclusiveness and our goal is to welcome and retain staff who represent the whole community. People from diverse backgrounds bring valuable perspectives, experiences and knowledge. We welcome applications from people of all backgrounds and walks of life.

Jobs for First Nations People

G4S is committed to ensuring our workforce is not only reflective of the communities in which we operate but is equipped and capable of providing the best support for our employees, those in our care and their families. This includes respecting and supporting First Nations employees at G4S and working to increase their representation in our workforce. To improve employment outcomes and increase First Nations recruitment and retention, our jobs for Aboriginal people include access to a Cultural Mentoring Program, Aboriginal Employee Network, and Professional Development.

We're Recruiting Residential Support Officers

About Maribyrnong Community Residential Facility