Network Operations Centre Operators

Explore a career as a Network Operations Centre Operator and make a difference to road safety, supporting our large team of Mobile Speed Camera Operators.

'Clone'

In Partnership with Acusensus, G4S delivers field operations to support the Transport for NSW Mobile Speed Camera Program. Our services include manning vehicles, managing scheduling and control room operations for the South West, Southern and Sydney South regions.

G4S partners with Transport for NSW to reduce road fatalities by providing a dedicated team of speed camera operators. The operation is a proven way to get drivers to slow down and the program saves lives. As well as tackling road safety, the revenue from fines goes towards upgrading roads for people in regional New South Wales.

By moving around to different locations at different times to detect speeding, we support the perception of ‘anywhere, anytime’ enforcement and boost police operations. In addition to encouraging safe and legal road user behaviour and minimising the risk of road trauma, our Road Safety teams allow police more time to enforce other important road safety issues such as drink and drug driving.

The role of a Network Operations Centre Operator

NOC Operators are based in our high-tech control centre. They use multiple monitoring tools and CCTV monitoring technology and take regular calls from Speed Camera Operators to support them in their day-to-day duties. As the main point of contact for Mobile Speed Camera Operators, they coordinate the vehicles and camera placement for enforcement sessions.

They actively monitor each vehicle’s travel journey, speed alarm and duress system. NOC Operators also support Mobile Speed Camera Operators by assisting them with reporting processes and responding to incidents.

Remuneration

Our NOC Operators earn $71,899 per annum + 11.5% Super, with the opportunity for overtime.

Roster

Staff work a 24/7 rotating roster. This is 3 days on / 3 days off, or 2 days on / 2 days off.

The recruitment process

G4S runs a staged recruitment process that includes:

Applying online with a CV
Shortlisted applicants will have a quick 10-minute phone call with our Talent Advisor - to learn more about the role
A face-to-face interview in Ingleburn - to meet the team and experience the work environment
Background checks, including a national police check and a reference checks

What to expect on your first day

On your first day you’ll attend the office, meet the team, and be set up with a laptop and set up various logins. You’ll also go through standard housekeeping such as running through the roster, being shown how to apply for leave and you’ll complete some G4S learning modules.

You’ll also be introduced to the Network Operations Centre (NOC), and you’ll sit in and shadow our current operators, having a debrief with the NOC supervisor at the end of the day.

What training is provided?

We run a comprehensive 9-day training program for NOC Operators, and you’ll slowly be eased into the role before you do the role independently. You’ll start by shadowing our current Operators and learning about the standard operating procedures. In the second half of the training period you’ll perform the role with an experienced NOC Operator listening in and assisting you while you do the shift.

Benefits of the role

Full-time permanent role
Not your standard 9-5 role, offering flexibility and work-life balance (3 days on, 3 days off & 2 days on, 2 days off roster)
Job purpose - play an active role in road safety across NSW
5 weeks of annual leave

Eligibility criteria

Experience in a call centre or a similar environment
Service delivery across a 24 / 7 schedule
Computer-literacy, including the ability to write and compile detailed reports and learning new systems
Strong communication skills and professional phone manner

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About G4S Operating Portfolios

G4S operates two distinct operating portfolios, Justice Services and Integrated Security Services.

Our Integrated Security Services support major government, industry and corporate clients. In every contract, we tailor security solutions for individual operating environments to protect critical assets, infrastructure, services and people. These staff work in various settings, from government, education and health, to retail, telecommunications, resources and energy, as Court Security Officers, Concierge/Corporate Security, Maritime Security Officers, Control Room and Speed Camera Operators.

By managing risk, we help governments, business, judiciary and community services operate with peace of mind and efficiency. Clients include State Government Departments, Courts and Tribunals, Youth Justice Centres, Police, and banks and energy companies, in Victoria, New South Wales and Western Australia.

Our Justice Services support the Australian justice system by helping government and law enforcement agencies to mitigate the impact of crime on resources, infrastructure and the economy. These staff work in correctional facilities, courts, police custody, electronic monitoring, prisoner transport, and offender rehabilitation, as Correctional Officers, Prisoner Transport Officers, Nurses, Clinicians, Support Officers and Custody Officers.

By managing people in prison and delivering safety, security and respect for people in custody, including transporting and escorting offenders, G4S keeps communities safe and reduces re-offending. Clients include State Government Departments for Justice and Community Safety, Corrections, Police, Social Services and Forensic Health, in Victoria, South Australia, New South Wales and Western Australia.

Equal Employment Opportunity Employer

G4S celebrates and supports diversity and is proud to be an Equal Opportunity workplace. Our culture is one of inclusiveness and our goal is to welcome and retain staff who represent the whole community. People from diverse backgrounds bring valuable perspectives, experiences and knowledge. We welcome applications from people of all backgrounds and walks of life.

Jobs for First Nations People

G4S is committed to ensuring our workforce is not only reflective of the communities in which we operate but is equipped and capable of providing the best support for our employees, those in our care and their families. This includes respecting and supporting First Nations employees at G4S and working to increase their representation in our workforce. To improve employment outcomes and increase First Nations recruitment and retention, our jobs for Aboriginal people include access to a Cultural Mentoring Program, Aboriginal Employee Network, and Professional Development.

We're Recruiting Network Operations Centre Operators

About Mobile Speed Camera Operations